IT consultancy service

Quest IT has a dedicated team of IT professionals each with a wealth of experience in providing specialist software and consultancy services across a range of business and technology areas.

With specialist expertise in customer relationship management solutions, Quest IT's consultants can guide you through the process of aligning your business practices and processes with the appropriate technological functions, designing and specifying software implementations and developments necessary to ensure an effective, successful and technically appropriate means to support your corporate needs and goals.

Quest's Chordiant certified specialists have extensive experience in the Chordiant Cx suite and have undertaken implementation, development and support projects involving the deployment and adaptation of Chordiant Foundation Server and Decision Management applications to accommodate nearly all facets of an organisation's Know The Customer, Next Best Action, Inbound and Outbound Sales Campaigns, Customer Retention and Churn Management, Deal Calculation and Up-selling/ Cross-selling Campaigns.

In addition, our consulting staff have been integral in designing and specifying the integration of the Chordiant Cx suite to back end billing systems as well as interfacing it with front end rich internet applications and CTI technologies to enable a seamless, straight through processing facility for telephone, internet and call centre centric customer interactions.

Quest is therefore ideally placed to augment your organisation's project resources with Project Managers, Business Analysts, Technical Architects, Application Architects, CTI Architects, Development and Support Specialists.